The Power of Communication - July 2022

Service Description

In this 4 hours course I will share with you the lessons I learnt from hundreds of conversations as a Hostage & Crisis Negotiator and how you use them in your every day relationships and conversations. We will cover the following subjects and I will answer any questions you have and show you how you can use these skills to have difficult conversations, understand why you sometimes find other people difficult to communicate with, work out why we behave in the way we do and how to improve your communication. 1. Basic human psychology 2. How values and beliefs are behind everything we do 3. The difference between emotional and logical conversations 4. The four modes of listening and why this is important 5. Phrases house to build and keep rapport even when objecting 6. The power of reflective language and why it works 7. The 4 Ps to having difficult conversations 8. The FBI behaviour change stairway and how you can use it in your life You will also have access to me via a WhatsApp or Facebook group for the 2 weeks and an opportunity to join my new Facebook Group where I will host lives and help you to grow your communication skills.

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