top of page

Nicky Perfect

is an internationally renowned expert trainer, specialising in communication, negotiation and influencing skills. She has taught professionals world-wide how to maximise their ability to improve relationships through communication. Nicky has extensive experience delivering high impact training in the UK and is internationally recognised as an expert in her field. Nicky's expertise includes training groups and individuals in hostage and crisis negotiation; siege and conflict management; psychology; active listening; risk assessments; values and beliefs; unconscious bias; team work and team building.


In 2008 after 20 years in policing, I became a hostage and crisis negotiator. When I attended the two week incredibly intensive course in December 2008 my world turned upside down. Perhaps you can relate to this because I had one of those epiphany moments where I realised this is what I wanted to do with the rest of my career and life. I then became obsessed with reading and learning all I could about communication, human behaviour and psychology. In 2012 I became part of the elite full-time team working solely on hostage and crisis negotiations working closely with her majesties government on overseas training, kidnap and terrorist incidents. I consider myself very lucky and privileged to have been able to do this. In 2013 I became the Director of UK Hostage and Crisis Negotiation Training, something I only ever dreamed of when I applied to become a negotiator.

In 2018 I retired from policing and after a chance conversation I ended buying my local village garage and turning it into a community hub providing a garage, coffee shop and gym, whilst also coaching and training people in the art of communication and negotiation.

In 2022 I was awarded a B.E.M (British Empire Medal) for my meritorious service to the community during Covid - I was both touched and honoured to receive this award and couldn't have done it without a great team working with me.

My purpose is to help as many people as possible improve their ability to communicate.

Communication is the foundation of any relationship. As one of my inspirations, Maya Angelou, once said "people will forget what you said, people will forget what you did, but people will never forget how you made them feel."

About: Inner_about

Qualifications, Skills and Experience

Nicky is an internationally trained hostage and crisis negotiator, holds a further education training certificate, and has extensive experience of leading and implementing change across a variety of organisations both in the corporate and public sector. She has over a decades worth of operational experience talking to people in crisis, life and death situations, families of people who have been kidnapped and international terrorist incidents, working on behalf of her majesties government.

EMCC Business Coach and Mentor


Nicky has coached senior leaders, teams and individuals across private and public service. She is an expert trainer to graduates, under-represented groups, middle and senior management. Nicky is able to work with you as an individual or as a group and will tailor her package to suit your individual needs.

Internationally Trained Negotiator


Nicky has trained the FBI in Quantico and has delivered training across the world in countries such as Oman, Norway, Kenya, Philippines, London, Edinburgh and the USA.

Expert Speaker


Nicky has delivered presentations across the globe to a wide variety of audiences sharing the skills of hostage and crisis negotiation and how these can be used in difficult conversations and every day life. She has appeared in Good Housekeeping, Radio4 Woman's Hour, Crime Watch, Radio Three Counties, Woman's Own, Chat Magazine, Woman's Weekly, Daily Mail, BBC Online.

We are here to support, develop, encourage and educate you and your staff. We will work with you to design and deliver a bespoke package that suits your individual requirements and budget. Our mission is to deliver world-class training to change and disrupt the way people think about how they communicate. We aim to maximise your potential and will not rest until we have made a difference in your life.

Subscribe for my FREE guide to How To Have Difficult Conversations

Stay up to date

bottom of page