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Welcome to my website and thanks for visiting.
Now I am no marketing expert but I am guessing you are here for a specific communication reason.
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Perhaps you are struggling to have a difficult conversation - you know the ones that make you emotional and never come out quite right, or maybe you are avoiding those conversations because you don't know where to start?
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Sometimes we have members of our team who just don't seem to be able to build relationships with our customers or other team members because of how they speak to other people and this is causing an issue.
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Or you would like to improve your own communication.
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Whatever the communication challenge you are facing you are not alone.
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Communication skills, I believe, are under valued. If we think about every interaction we have during a single day all of them involve communication of some sort - written, verbal, non verbal and yet it's the skill no one really focusses on so no wonder it causes us problems.
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You see I believe communication is not a soft skill, it's a life saving, life changing skill which can improve your relationships, empower you and help you to feel more fulfilled.
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Have a read through and if I can help you with something please don't hesitate to get in touch.
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For over a decade I worked as a Hostage and Crisis Negotiator with the Metropolitan Police’s specialist unit at New Scotland Yard.
I was privileged to share in hundreds of people’s stories, travel the world teaching negotiation and communication skills, working with her majesties government and becoming the Director of UK training for hostage and crisis negotiation.
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I learnt many valuable lessons from this time, three of which stand out the most:
1. We all have a story
2. We all have a crisis at some stage in our life
3. Loneliness is one of the biggest killers in the UK
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When I retired from policing I ended up buying my local village garage and converting the car showroom into a coffee shop and gym, creating a community hub where people could come for conversation.
I also set up a communication training company to show how I now use these exact same communication skills and show them a step by step system they can use in their own lives.
