How To Transform Conflict Into Connection Webinar Recording. Learn the proven strategies for having difficult conversations efficiently and effectively, saving you time and money. Discover The Three Essential Elements For Dealing With Conflict 1- Listening Why listening is so important. Why listening works when influencing other people. The power of listening in difficult conversations 2 - Belief Systems Why they are important. How to recognise them. How to use them to manage conflict 3- Planning Why planning works How to use it to your advantage. How the strategies I used as a hostage & crisis negotiator work in any difficult conversation.
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