I was on the school drop off this morning when I noticed two boys, aged about 10/11 having a discussion around a book. I will make up...

Today I was at a seminar - it was a retirement, change of career seminar covering topics such as managing your emotions and using the...

I am going to use the below grief cycle as an example of how emotions can play such a powerful part in communication. A friend of mine...

I was having my hair cut this morning and chatting to the hairdresser about communication and how, when emotions are involved, the...

I was watching a programme last night focusing on people who had lost lots of weight and featured in magazines some years ago. The...

Recently I have read lots of tweets and articles on large organisations across the world, experiencing change. There are many great...

Today we're going to look at how using two small words can make such a difference to how you can make people feel. Those words are "but"...

Many of you will know someone who has suffered from stress, become ill through some loss or perhaps you even know someone who has ended...

Have you ever been thanked or received an apology or praise and it just didn't feel right? The words were there but no meaning behind...